Terms of service

Terms of Service

Last updated: 26 July 2026

1. About these Terms

These Terms of Service govern your access to and use of loundclarry.store, including any purchases made through the website.

Throughout these Terms, “Lound Clarry”, “we”, “us” and “our” refer to the business operating loundclarry.store. “You” and “your” refer to any person accessing the website or purchasing products from us.

Please read these Terms carefully before using the website or placing an order.

By accessing the website or placing an order, you confirm that you have read and understood these Terms and agree to be bound by them.

Nothing in these Terms limits or excludes any statutory rights available to consumers under applicable UK law.

2. Business information

Trading name: Lound Clarry
Legal business name: [INSERT LEGAL BUSINESS NAME]
Business structure: [SOLE TRADER / LIMITED COMPANY / OTHER]
Registered office or principal business address: [INSERT FULL GEOGRAPHICAL ADDRESS]
Company registration number, if applicable: [INSERT COMPANY NUMBER]
Place of registration, if applicable: [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND]
VAT number, if applicable: [INSERT VAT NUMBER]
Website: loundclarry.store
Email: helper@loundclarry.store

Lound Clarry is the trading name used for the sale of products through this website.

3. Consumer purchases

Our website is intended primarily for individuals purchasing products for personal use rather than for resale, commercial use or use in a trade, business, craft or profession.

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

If you are purchasing products on behalf of a business, please contact us before ordering, as separate business terms may apply.

4. Website availability

We aim to keep the website available and operating correctly. However, we do not guarantee that access will always be uninterrupted, secure or free from technical errors.

We may temporarily suspend, restrict or withdraw parts of the website where reasonably necessary for:

  • Maintenance;
  • Security updates;
  • Technical improvements;
  • Changes to our products or services;
  • Events outside our reasonable control.

We will take reasonable steps to minimise disruption where possible.

5. Product information

We take reasonable care to ensure that product descriptions, photographs, measurements, colours, materials, prices and availability information are accurate.

However:

  • Colours may appear differently depending on your screen or device;
  • Measurements may vary slightly because of manufacturing methods;
  • Product packaging may differ from images shown;
  • Minor variations that do not materially change the product may occur.

These provisions do not affect your rights where a product is faulty, materially different from its description, not of satisfactory quality or not fit for its intended purpose.

You are responsible for checking the product description and available sizing information before placing an order.

6. Product availability

All orders are subject to product availability.

Adding an item to your basket does not reserve it. A product may become unavailable before your order is accepted.

If a product is unavailable after you place an order, we will contact you and may:

  • Offer a suitable alternative, which you are not required to accept;
  • Cancel the affected item;
  • Cancel the entire order where necessary.

Any amount paid for an unavailable or cancelled item will be refunded using the original payment method.

We will not substitute a product without your agreement.

7. Prices

Prices are displayed in pounds sterling (£) unless clearly stated otherwise.

The total price payable will be shown before you place your order and will include applicable taxes where required.

Delivery charges and any other mandatory charges will be displayed before you confirm payment.

We will not add optional products, services or charges without your express consent.

Prices may change at any time, but a price change will not affect an order that we have already accepted.

8. Pricing errors

We take reasonable care to ensure that prices are correct. However, errors may occasionally occur.

If we identify an obvious pricing error before accepting your order, we will contact you and give you the option to:

  • Place the order at the correct price; or
  • Cancel the order for a full refund.

We are not required to supply a product at an obviously incorrect price where the error could reasonably have been recognised as a mistake.

If the pricing error is not obvious and we have already accepted your order, we will deal with the matter fairly and in accordance with applicable consumer law.

9. Promotions and discount codes

Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;
  • Only one discount code may be used per order;
  • Discount codes cannot be applied retrospectively;
  • Promotions are subject to availability;
  • A discount may apply only to selected products;
  • Delivery charges may be excluded from a promotion.

Any closing date, stock limitation or urgency statement used in a promotion will be genuine and clearly explained.

We reserve the right to refuse or cancel the use of a discount obtained through fraud, technical manipulation, unauthorised distribution or a clear system error.

This section does not affect your statutory consumer rights.

10. Placing an order

Before submitting an order, you will have an opportunity to review and correct your order details.

You are responsible for ensuring that:

  • The products and quantities selected are correct;
  • Your delivery address is accurate and complete;
  • Your contact information is current;
  • Your payment information is valid;
  • Any size, colour or product variation selected is correct.

The checkout button will make clear that placing the order creates an obligation to pay.

After you place an order, we will send you an electronic acknowledgement. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

11. Formation of the contract

Your order is an offer to purchase products from us.

A binding contract is formed when we send you an email confirming that your order has been accepted or dispatched, whichever occurs first.

Each product included in an order may constitute a separate contract.

We may refuse an order before acceptance for legitimate reasons, including:

  • The product is unavailable;
  • Payment cannot be authorised;
  • We cannot deliver to the address provided;
  • We suspect fraud or unauthorised payment activity;
  • A material pricing or product information error has occurred;
  • The order exceeds reasonable purchase limits;
  • You are not eligible to place the order.

If we refuse an order after payment has been taken, we will refund the relevant amount.

12. Payment

Available payment methods will be displayed during checkout.

By providing payment information, you confirm that:

  • You are authorised to use the payment method;
  • The information supplied is accurate;
  • Sufficient funds or credit are available;
  • The payment is not connected to fraudulent or unlawful activity.

Payment may be authorised or collected when your order is placed, depending on the payment provider used.

Payment providers may perform security or verification checks. We are not responsible for delays caused solely by a bank or payment provider, although we will provide reasonable assistance where possible.

We do not normally receive or store your complete payment card details. Payments may be processed securely by third-party payment providers under their own terms and privacy notices.

13. Fraud prevention

We may carry out reasonable checks to prevent fraud, money laundering, identity theft and unauthorised transactions.

Where reasonably necessary, we may:

  • Request additional information;
  • Delay acceptance or dispatch while verification takes place;
  • Refuse or cancel a suspicious order;
  • Share relevant information with payment providers, fraud-prevention services or authorities where lawful.

We will handle personal information in accordance with our Privacy Policy and applicable data protection law.

14. Delivery

Available delivery methods, estimated delivery periods and delivery charges will be shown during checkout.

Delivery estimates are not guaranteed dates unless we expressly agree otherwise.

We will deliver your order within the period agreed with you and in accordance with applicable consumer law.

We may use third-party couriers and fulfilment partners. This does not remove our responsibility for delivering the goods under the contract.

Where an order contains several products, those products may be delivered separately.

15. Delivery address

You must provide an accurate and complete delivery address.

We are not responsible for a delivery failure caused solely by incorrect or incomplete information supplied by you. However, we will take reasonable steps to help resolve the matter.

After an order has been processed or dispatched, we may not be able to change its delivery address.

If a parcel is returned because:

  • The address was incorrect or incomplete;
  • Delivery was refused;
  • The parcel was not collected;
  • The courier could not complete delivery after reasonable attempts,

we will contact you to discuss a refund or redelivery. Reasonable additional delivery costs may apply where the failure was caused by information or actions attributable to you.

This does not affect your rights where the delivery failure was caused by us or by a courier acting on our behalf.

16. Delivery delays

If delivery is delayed, we will provide updated information where reasonably possible.

Where delivery by a particular date is essential and this was agreed before the contract was formed, you may have the right to cancel if we fail to deliver by that date.

In other cases, you may ask us to deliver within an appropriate additional period. If we do not deliver within that additional period, you may be entitled to cancel the contract and receive a refund.

Nothing in this section limits your statutory rights concerning late or failed delivery.

17. Risk and ownership

The risk of loss or damage passes to you when the goods are physically delivered to:

  • You;
  • A person identified by you to receive them; or
  • A safe place expressly authorised by you.

Where you independently arrange for a carrier not offered by us, risk may pass when the goods are delivered to that carrier.

Ownership of the goods passes to you when we have received payment in full and the goods have been delivered.

18. Cancellation, returns and refunds

Your rights to cancel an online purchase, return products and receive refunds are explained in our Return and Refund Policy, which forms part of these Terms.

Where you are purchasing as a consumer, you will normally have a statutory period in which you may cancel a qualifying online order without giving a reason.

Separate rights apply where goods are:

  • Faulty;
  • Damaged;
  • Not as described;
  • Not of satisfactory quality;
  • Not fit for their intended purpose.

Please contact helper@loundclarry.store before returning an item so that we can provide the correct return instructions and authorised return address.

Nothing in our Return and Refund Policy limits your statutory rights.

19. Cancelling an order before dispatch

You may ask us to cancel an order before it is dispatched by contacting:

helper@loundclarry.store

We will try to process the cancellation, but we cannot guarantee that an order can be stopped once fulfilment or dispatch has begun.

If the order cannot be stopped, you may use any applicable cancellation and return rights after receiving it.

20. Faulty or misdescribed products

Products must comply with applicable consumer law.

If you believe that a product is faulty, damaged, unsafe, misdescribed or not fit for its intended purpose, contact us promptly at:

helper@loundclarry.store

Please include:

  • Your name;
  • Your order number;
  • A description of the problem;
  • Photographs or videos where reasonably helpful.

Requesting reasonable evidence does not remove or reduce your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair, replacement or price reduction.

A manufacturer’s warranty or commercial guarantee is additional to, and does not replace, your statutory rights.

21. Care instructions and misuse

You must follow any care, washing, storage and usage instructions supplied with a product.

We are not responsible for faults or damage caused by:

  • Normal wear and tear;
  • Accidental damage after delivery;
  • Improper washing or drying;
  • Failure to follow care instructions;
  • Misuse;
  • Unauthorised alterations or repairs;
  • Use for a purpose for which the product was not designed.

This section does not apply where the product was already faulty, damaged or non-compliant when supplied.

22. Gift cards and store credit

Where we offer gift cards or store credit, additional terms may apply and will be shown at the time of purchase or issue.

Gift cards and store credit:

  • Cannot normally be exchanged for cash;
  • Must not be obtained or used fraudulently;
  • May be cancelled where required by law or where fraud is reasonably suspected;
  • Will remain subject to any mandatory consumer rights.

Any expiry date or restriction will be clearly disclosed before purchase.

A refund for an order paid with store credit or a gift card may be returned using the same payment method where legally permitted.

23. Customer accounts

You may be able to purchase products as a guest or create a customer account.

You are responsible for:

  • Keeping your password confidential;
  • Providing accurate account information;
  • Informing us of suspected unauthorised access;
  • Ensuring that activity carried out through your account is authorised.

You must not share your account for fraudulent or unlawful purposes.

We may suspend or close an account where reasonably necessary because of fraud, misuse, security concerns or a serious breach of these Terms.

Closing an account will not remove rights or obligations connected with an existing order.

24. Reviews and customer content

Where the website allows reviews, photographs, comments or other customer content, you must ensure that your submission:

  • Reflects a genuine experience;
  • Is accurate and not misleading;
  • Does not impersonate another person;
  • Does not infringe intellectual property or privacy rights;
  • Is not defamatory, threatening, discriminatory or unlawful;
  • Does not contain malicious software, spam or undisclosed advertising.

You must not submit, purchase, commission or arrange fake reviews.

We may moderate or remove content where we reasonably believe it breaches these Terms or applicable law.

We will not remove a genuine negative review merely because it is critical of us or our products.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to display and use that content in connection with our website and marketing, subject to applicable law and our Privacy Policy.

You retain ownership of your original content.

25. Acceptable use

You must not:

  • Use the website for an unlawful or fraudulent purpose;
  • Attempt to gain unauthorised access to the website or related systems;
  • Introduce viruses, malicious code or harmful technology;
  • Scrape, copy or extract website data through automated means without permission;
  • Interfere with the website’s operation or security;
  • Use another person’s identity or payment information without authorisation;
  • Place orders for unauthorised resale where purchase limits apply;
  • Exploit errors, promotions or discount systems dishonestly;
  • Infringe our intellectual property rights or those of another person.

We may restrict access where reasonably necessary to protect customers, the website or our legal rights.

26. Intellectual property

Unless otherwise stated, the website and its content are owned by or licensed to Lound Clarry.

This includes:

  • The Lound Clarry name and logo;
  • Product photography;
  • Website design;
  • Text and descriptions;
  • Graphics;
  • Videos;
  • Layouts;
  • Software;
  • Promotional materials.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, sell, modify or commercially exploit protected website content without prior written permission, except where permitted by law.

Third-party trade marks and product names belong to their respective owners.

27. Third-party services and links

The website may contain links to or integrations with third-party services, including:

  • Payment providers;
  • Delivery tracking services;
  • Social media platforms;
  • Analytics providers;
  • External websites.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party content or services that are outside our control. However, this does not exclude any responsibility we have for contractors or service providers used to perform our contract with you.

28. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Where consent is legally required for non-essential cookies or direct marketing, we will request it separately.

Accepting these Terms does not automatically constitute consent to optional marketing or non-essential cookies.

29. Electronic communications

By placing an order, you agree that order confirmations, receipts, delivery updates and other contractual communications may be provided electronically.

You are responsible for providing an active email address and checking your inbox, including spam or junk folders.

Marketing communications will be sent only where legally permitted. You may unsubscribe from marketing messages at any time.

Transactional communications relating to an order may still be sent even if you unsubscribe from marketing.

30. Our responsibility to consumers

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might occur or where both you and we knew that it might occur when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Defective products where liability cannot lawfully be excluded;
  • Breach of your statutory consumer rights;
  • Any other liability that cannot legally be excluded or limited.

We are not responsible for losses that are not foreseeable.

Because products are supplied to consumers for private use, we are not responsible for business losses, including loss of profit, revenue, business opportunity or business interruption.

This section does not affect your statutory rights.

31. Events outside our reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control, such as:

  • Severe weather;
  • Natural disasters;
  • Transport disruption;
  • Industrial action;
  • War, terrorism or civil unrest;
  • Government action;
  • Widespread telecommunications or internet failure;
  • Public health emergencies;
  • Failure of essential utilities;
  • Disruption affecting carriers, ports or customs authorities.

We will take reasonable steps to reduce the effects of the event and resume performance.

If the event causes a substantial delay, you may have the right to cancel the affected contract and receive a refund for products not supplied.

32. Complaints

To make a complaint, contact:

Email: helper@loundclarry.store

Please include your order number and sufficient information for us to understand the issue.

We will aim to:

  • Acknowledge your complaint promptly;
  • Investigate it fairly;
  • Provide a clear response;
  • Offer an appropriate remedy where required.

If a complaint cannot be resolved directly, we will provide information about an appropriate alternative dispute resolution provider where required by law and will tell you whether we are willing or obliged to participate.

Your right to bring a legal claim is not affected.

33. Changes to these Terms

We may update these Terms to reflect:

  • Changes to the law;
  • Changes to our business details;
  • New products or website functionality;
  • Security requirements;
  • Changes to payment or delivery arrangements.

The Terms applying to an order will generally be those in force when the order was placed.

We will not retrospectively change an accepted order in a way that materially disadvantages you.

The latest version will be published on the website with an updated revision date.

34. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation where this does not reduce your rights.

Where the transfer materially affects you, we will notify you where reasonably possible.

You may transfer your rights under these Terms only with our written agreement, except where applicable law allows otherwise.

35. Severability

Each section of these Terms operates separately.

If a court or competent authority decides that part of these Terms is unlawful or unenforceable, the remaining sections will continue to apply.

36. No waiver

If we delay enforcing these Terms, this does not mean that we have waived our rights.

A waiver will apply only where it is given clearly and in writing.

37. Third-party rights

Except where expressly stated, no person other than you and us has the right to enforce these Terms.

This does not affect any rights available to a gift recipient or another person under mandatory law.

38. Entire agreement

These Terms, together with the policies referred to in them, form the agreement between you and us concerning your use of the website and purchases from us.

Relevant policies include:

  • Return and Refund Policy;
  • Shipping Policy;
  • Privacy Policy;
  • Cookie Policy.

Nothing in this section limits liability for fraud, fraudulent misrepresentation or information that the law requires us to provide.

39. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you continue to benefit from any mandatory protections provided by the law applicable where you live.

You may bring legal proceedings in the courts of England and Wales.

If you live in Scotland, you may also bring proceedings in the Scottish courts.

If you live in Northern Ireland, you may also bring proceedings in the Northern Irish courts.