Contact information

Contact Information

Last updated: 26 July 2026

We are here to help with questions about our products, orders, deliveries, returns and refunds.

Customer Support

Trading name: Lound Clarry
Website: loundclarry.store
Email: helper@loundclarry.store

When contacting us about an existing order, please include:

  • Your full name;

  • Your order number;

  • The email address used when placing the order;

  • A brief description of your enquiry.

Please do not include complete payment card details, passwords or other sensitive financial information in your message.

Order Enquiries

For assistance with:

  • Order confirmations;

  • Address corrections;

  • Order cancellations;

  • Delivery tracking;

  • Delayed or missing parcels;

  • Damaged or incorrect products;

  • Returns and refunds,

please contact:

helper@loundclarry.store

Address changes and order cancellations cannot always be completed after an order has entered processing or has been dispatched. However, we will take reasonable steps to assist you.

Returns

Before returning an item, please contact us at:

helper@loundclarry.store

We will provide the applicable return instructions and the correct authorised return address.

Please do not return products to an address shown on the parcel unless we have confirmed that it is the correct return address. Our dispatch or fulfilment address may be different from our authorised return address.

Returns are governed by our Return and Refund Policy and your applicable statutory consumer rights.

Business Information

Trading name: Lound Clarry
Email: helper@loundclarry.store
Website: loundclarry.store

Complaints

We aim to handle customer complaints fairly and without unnecessary delay.

To submit a complaint, email:

helper@loundclarry.store

Please include:

  • Your full name;

  • Your order number, where applicable;

  • A clear description of the issue;

  • Details of the resolution you are seeking;

  • Photographs or supporting documents where reasonably relevant.

Submitting photographs or supporting information does not restrict your statutory consumer rights.

Product Enquiries

For questions about product sizes, materials, availability, care instructions or other product details, contact:

helper@loundclarry.store

Please include the product name or a link to the relevant product page where possible.

Privacy Enquiries

For questions about how we collect, use, store or protect personal information, contact:

helper@loundclarry.store

Please use “Privacy Enquiry” as the email subject line.

Requests concerning personal information will be handled in accordance with our Privacy Policy and applicable data protection law.

Intellectual Property Enquiries

To report suspected infringement involving content displayed on loundclarry.store, contact:

helper@loundclarry.store

Please include:

  • Your name and contact details;

  • Identification of the protected work;

  • Identification or link to the content concerned;

  • An explanation of your rights in the work;

  • Any supporting information reasonably necessary to assess the request.

Security Concerns

If you believe that your customer account, payment details or personal information may have been compromised, contact us immediately at:

helper@loundclarry.store

Do not send passwords, authentication codes or complete payment card details by email.

Contact Details Summary

Lound Clarry
Email: helper@loundclarry.store
Website: loundclarry.store